Metlen Energy & Metals At Metlen Energy & Metals, we are catalysts for a sustainable future, leading the green energy transition with innovative solutions while being a reference point for competitive green metallurgy. Our global presence covers two business Sectors: Energy and Metallurgy. With a consolidated yearly turnover of €6.3 billion and a workforce of over 6,000 dedicated individuals, we fuel success through cutting-edge technology and diverse talent. We are committed to embracing new state-of-the-art technologies and advancements, propelling us towards a cleaner, brighter tomorrow. Our positive footprint extends across five continents, leaving a lasting impact. We foster a culture of resilience, challenge, respect, excellence, and change, empowering our diverse workforce to achieve remarkable outcomes. We are currently looking for Senior Loyalty Specialis to join our Customer Value Management Team part of our M Energy Customer Solution Division in our Paiania Offices. By joining this role, you'll play a crucial role in designing and executing the loyalty strategy, monitoring its effectiveness, and driving customer engagement and retention through innovative initiatives and strong cross-functional collaboration Your Role Will Encompass Designing and executing a loyalty strategy to ensure operational efficiency and financial success. Managing the loyalty budget, evaluating new initiatives for growth, and tracking key financial metrics. Collaborating with marketing teams and external partners to enhance loyalty offerings and explore expansion opportunities. Analyzing customer data to optimize the loyalty program and improve retention using metrics such as Churn, NPS, and CLTV. Coordinating with IT teams and tech vendors to maintain and upgrade the loyalty platform. Conducting competitive analysis and proposing strategies to enhance our loyalty program’s market position. Tracking relevant KPIs and creating performance dashboards to measure program success and identify areas for improvement. What You Bring To The Role Bachelor’s degree in marketing, Business Administration, or related fields. 5+ years of experience in CX or related fields, specializing in Loyalty Programs. Excellent English skills, both written and spoken. Strong data-driven and analytical skills with a focus on behavioral analytics. Proven experience in developing customer loyalty propositions that drive satisfaction and value. Experience managing Loyalty Programs and understanding customer engagement. Strong leadership skills to influence cross-functional teams. Proficiency in MS Office; familiarity with CRM and data mining tools is a plus. Experience with analytical tools such as SPSS, SAS, Modeler, etc. Share The Same Value Based Behaviors People & Personal growth. Results orientation & Safety excellence. Collaboration & Trust. Empathy & Effective communication. Flexibility & Adaptability. Your Benefits Competitive remuneration package. Ticket Restaurant. Preferential household electricity plan. Group Health Insurance program. Pension Plan. Follow us on LinkedIn and stay updated on our latest news We respect your personal data. All personal information in your application and CV will remain strictly confidential. At Metlen Energy & Metals we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.