1. Sports Dormitory Operations: • Oversee the daily operations of the sports dormitories, ensuring smooth and efficient functioning at the highest standards, including guest check-ins, housekeeping, maintenance and guest services. • Foster a culture of service excellence, innovation, and continuous improvement ensuring timely and professional attention to athletes' needs, concerns, or requests. • Ensure the dormitory facilities meet the needs of professional athletes, including customized rooms for team arrangements, healthy meal plans, fitness amenities, and privacy. • Manage the booking system ensuring efficient check-in/out process with accurate record-keeping and documentation. • Handle all arrangements for special events and additional services. • Ensure the dormitory complies with all local and international regulations and health and safety standards. 2. Sales & Marketing: • Develop and implement the Pricing and policy, sales & marketing plan to maximize occupancy and revenue. • Negotiate contracts, terms, and pricing with clients to ensure competitive and profitable arrangements. 3. Customer Relationship Management: • Build and maintain strong relationships with sports teams, federations, and professional athletes. • Serve as the primary point of contact for teams and athletes before, during, and after their stay, ensuring an exceptional experience. 4. Budgeting & Financial Management: • Develop and manage the budget for the sports dormitories, tracking revenue, occupancy rates and expenses. • Analyze trends and adjust to ensure financial performance aligns with targets. • Prepare performance reports for senior management. 5. Staff Management & Training: • Hire, train, and manage a high-performing team focused on delivering exceptional service. • Foster a positive work environment, motivating staff to consistently meet and exceed expectations.