Main Accountabilities • Provide technical support to end-users in-person with comprehensive telephone, remote and on-site support, ensuring prompt resolution of technical issues. • Install and configure software and hardware components and updating • existing ones as needed. • Monitor & Support IT Infrastructure (workstations, printers, network switches, servers). • Updating employees on the status of their service requests • Work directly with clients and implementation teams • Provide client status reports as needed. • Work effectively based on instructions & technical manuals & act independently to manage and coordinate resolution of issues. • Ensure accuracy in troubleshooting, documentation and implementation of technical solutions • Stay abreast of technological advancements and evaluate their potential impact on the organization. Skills & Qualifications • Bachelor’s degree in computer science or a related field • Strong experience in Multiple Operating Systems (Windows, MacOS, Linux) and software applications administration and installation. • Good knowledge of Computer Hardware, IP Networks and related hardware. • Analytical thinking and problem-solving skills. • Excellent time management and organizational skills • Attention-to-detail • Teamwork and collaboration mindset • Flexibility to adapt to changing technologies, priorities and project requirements • Excellent verbal and written communication skills • Very good knowledge of English, both written and spoken