What we look for: -Bachelor’s degree any discipline will be an asset -Minimum 1 year experience in similar position/ function -Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage -Passionate with Customer Service -Excellent command of the English language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus). Extra languages desired -Advanced computer literacy is required. ECDL Advance level certification would be considered a plus. -Excellent interpersonal, verbal, and written communication skills. -Well organized, self-driven, flexible and able to work in a high-volume, fast- Internal paced, and deadline-driven environment -Availability to work in 24/7 rotating shifts (including some nightshifts on a monthly basis, weekends and holidays).