1. Operational Management & Facility Oversight: • Oversee daily operations of The Ellinikon Sports Park and coordinating with various departments (sports, events, hospitality and administration). • Serve as the primary point of contact for sports tenants and ensure their operational needs are met. • Supervise the maintenance, repair and cleanliness of all facilities ensuring they meet high operational standards. • Develop and implement operational processes and procedures for optimal facility usage and resource allocation. • Ensure Sports Park’s operational readiness for events, with all facilities prepared for sports tenants and event organizers. • Establish and monitor service level agreements (SLAs), and key performance indicators (KPIs) for outsourced services and contractors. • Serve as the primary liaison for sports tenants ensuring smooth operations during events by coordinating sports tenants, vendors, and staff effectively. • Monitor and evaluate guest feedback to enhance service delivery. 2. Health, Safety & Compliance: • Ensure compliance with local regulations, health and safety standards, and industry best practices in all operational activities. • Oversee the implementation and monitoring of safety protocols, emergency procedures, and risk assessments for daily operations and special events. • Conduct safety audits and drills, especially before major events to ensure compliance with regulations. 3. Budgeting & Resource Management: • Develop, manage and monitor the operational budget for the sports park including facilities, maintenance, outsourcing, and events. • Negotiate contracts with third-party vendors and service providers. • Collaborate with the finance department to ensure budget adherence and identify areas for potential cost savings or improvements. 4. Staff Management & Training: • Lead and manage the internal operational team, including maintenance staff, facility managers, and other operational personnel. • Provide staff development opportunities to enhance operational performance and improve delivery service. • Foster a positive and collaborative work environment that motivates the team to meet high operational standards.