Title: Senior UX/UI Expert We are Qualco Group, a leading fintech organisation with over 25 years of experience delivering innovative technology solutions to banks and financial institutions. Serving clients in over 30 countries, we leverage advanced technologies, such as AI and analytics, to develop proprietary software and platforms that accelerate digital transformation and generate lasting value for businesses, society, and the broader economy. Headquartered in Athens with a global presence, we support more than 140 clients across 35 countries. Today, the Group employs over 1,200 experts and drives impact through proprietary tech, strategic partnerships, and a people-centric approach Qualco Group comprises Qualco, Quento, Qualco Intelligent Finance, Qualco Real Estate, Qualco UK, and Quant. Our values • Client Focus – We put our clients at the center of everything we do, making sure their needs andsatisfaction guide our decisions. • Quality & Excellence – We deliver high standards in our work, paying attention to detail and striving toimprove every day. • Teamwork & Integrity – We work together with honesty and respect, building trust through collaborationand fairness. • Agility & Innovation – We adapt quickly, embrace change, and explore new ideas to find better ways ofdoing things. • Passion for Results – We are motivated to achieve our goals and go the extra mile to deliver meaningfuloutcomes. Equality, inclusion, opportunity, and team spirit are at the core of our culture. We treat people with integrity andcare about personal and professional growth. We are a technology provider building next-generation digital platforms that combine data, design, and innovation to redefine customer experience. As we expand our payments and financial services ecosystem, we are seeking a Senior UX/UI Expert with deep experience in large-scale, regulated, transaction-heavy environments to lead our internal and external design and development efforts. This is a unique opportunity to shape the customer experience architecture of a high-growth platform — combining product vision, user empathy, and data-driven optimization. Role Overview: As Senior UX/UI Expert, you will own the full user experience vision — ensuring every customer journey, across onboarding, payments, and servicing, is intuitive, compliant, and optimized for conversion and satisfaction. You will lead both internal teams and external design/development partners, driving UX excellence across the entire platform lifecycle. You’ll work hand in hand with data analysts, developers, and regulatory experts to continuously monitor, measure, and improve user flows and interfaces. Your goal: deliver a seamless, secure, and emotionally engaging experience for customers across every touchpoint. Responsibilities: Customer Experience Ownership • Lead the end-to-end UX/UI strategy and execution across all digital products, with a focus on payment flows, onboarding, and servicing journeys; • Monitor customer journeys and identify friction points using analytics, NPS, and behavioral insights; • Partner with compliance and regulatory teams to ensure designs meet all financial services and data protection standards while maintaining frictionless experience; • Translate complex financial flows into intuitive, human-centered interfaces; Continuous Improvement & Optimization • Define UX metrics and continuously optimize funnel performance (conversion, activation, retention); • Create hypotheses and run A/B or multivariate tests to validate experience improvements; • Drive a culture of proactive, data-led iteration rather than reactive change; • Collaborate with developers to ensure flawless implementation of design systems and interaction patterns; Leadership & Collaboration • Lead and mentor internal UX/UI designers, and coordinate external agencies or development partners; • Align design direction with business goals, product strategy, and user research insights; • Build and maintain a unified design system ensuring consistency across all products and platforms; • Work closely with the marketing, product, and engineering leads to align on growth and customer engagement goals; Data & Analytics • Partner with the data team to integrate behavioral analytics (Mixpanel, GA4, Amplitude, etc.) into design decisions; • Use data dashboards to proactively detect drop-offs and conversion issues across customer journeys; • Combine quantitative (data) and qualitative (UX testing, feedback) insights to drive prioritization; • Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy. Requirements: • 5+ years of UX/UI experience in digital products, ideally in fintech, payments, or large consumer platforms; • Experience in top-tier environments such as Revolut, Klarna, Amazon Pay, PayPal, Alipay, or similar; • Proven success designing and optimizing complex, regulated, payment-related user journeys; • Strong command of UX research methods, user testing, and data analytics integration in design; • Proficiency in Figma (or equivalent tools), prototyping platforms, and design system creation; • Deep understanding of conversion funnels, behavioral data, and experience analytics; • Strong collaboration skills with developers, data scientists, and compliance professionals; • Excellent communication skills; able to balance creative vision with business logic and regulatory constraints; • Entrepreneurial mindset — proactive, analytical, and comfortable driving change in fast-moving environments. What We Offer: • A leadership role at the intersection of design, data, and fintech innovation; • The chance to shape the UX foundation of an evolving digital ecosystem; • Collaboration with top-tier data, product, and regulatory experts; • Competitive compensation and performance-based incentives; • A dynamic environment that values curiosity, craftsmanship, and measurable impact. Apply now! [email protected] Benefits: Your Life @ Qualco As a #Qmember, you'll embody our values every day, fostering a culture of teamwork & integrity, passion for results, quality & excellence, client focus, and agility & innovation. Within a truly human-centred environment built on mutual respect and trust, your dedication to our shared vision will not only be recognized but also celebrated, offering boundless opportunities for your personal and professional growth. Find out more about #LifeatQualco 👉🏼 qualco.group/life_at_qualco_group Join the #Qteam and enjoy: 💸 Competitive compensation, Meal vouchers, and annual bonus programs. 💻 Cutting-edge IT equipment, mobile phone, and data plan. 🏢 Modern facilities, free coffee, beverages, indoor parking, and in-house restaurant. 👨‍ Private health insurance, occupational doctor and nutritionist. 🤸‍ Onsite gym, wellness facilities, and ping pong room. 💡 Career and talent development tools. 🎓 Mentoring, coaching, personalized annual learning, and development plan. 🌱 Employee referral bonus, regular wellbeing, ESG, and volunteering activities. At QUALCO, we value diversity and inclusivity. Your race, gender identity and expression, age ethnicity or disability make no difference in Qualco. We want to attract, develop, promote, and retain the best people based only on their ability and behavior. Application Note: All CVs and application materials should be submitted in English. Disclaimer: QUALCO collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any third parties. For more details on the processing of your personal data during the Recruitment procedure, please be informed in the , before the submission of your application.