PeopleCert is looking for a Head of User Experience who will be responsible for rolling out the company’s Digital First strategy, ensuring our digital touchpoints are designed to deliver the best possible customer experience and achieve the highest possible conversion rates. Your work will drive PeopleCert’s approach on several digital domains such as UX design, optimization and analytics. As a Head of User Experience, your tasks will include the following: Lead a team of empowered UX professionals that deliver UX design services across the organization. Oversee the end-to-end digital experience design for all PeopleCert’s target users and touchpoints. This includes but is not limited to our sales and marketing websites as well as the self-service, after-login touchpoints and environments. Take ownership and operationalize UX research methodologies for increasing the company’s understanding of user needs and behavioural patterns. Create artifacts such as personas, empathy maps and customer journey maps to crystalize our understanding of PeopleCert’s customer/partners’ segments. Drive the UX optimization initiatives for aforementioned digital properties Work closely with digital channel managers in order to understand their expectations and channel roadmap and be able to design the respective journeys.